Automating Enterprise Customer Service with HootSuite-Attensity Integration


Empower your enterprise customer care groups to listen, analyze, relate and act on customer conversations across the social web.

HootSuite Enterprise now features seamless, powerful integration with Attensity, providing their suite of multi-channel contact center solutions to your customer service teams, contact centers, community managers and customer intelligence teams, directly from HootSuite Enterprise.

Integrating Attensity’s automated workflows and reporting capabilities, HootSuite Enterprise clients can streamline workflows including:

  • Multi-channel routing, queuing, escalation: Enable full-time social care agents to reduce time-to-answer in high-throughput environments through both the HootSuite and Attensity interfaces.
  • Text analytics and business rules: Cut through the noise. Zero in on actionable messages from customers and prospects, including cries for help, intent-to-churn, and intent-to-buy signals.
  • Multi-channel engagement capabilities: Allow agents to move seamlessly between open social channels like Twitter, Facebook, and Google+, and private channels such as email, surveys, and private forums.
  • Unified customer intelligence reports: Drawing from real-time data, bring insight to customer sentiment, agent performance, top and emerging issues, top compliments, competitive threats, and more.


What is HootSuite Enterprise

HootSuite Enterprise is the social media management system for SMEs and Enterprises to manage, measure, and collaborate across multiple social networks from one secure web and mobile dashboard. With the most advanced functionality, training, and support available, brands can efficiently streamline workflow across multiple social networks including Facebook, Twitter, Google+ Pages, LinkedIn, and more. Learn more.

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